Over the past years, the application of information and communication technology (ICT) developed by the Thai government sector has faced a number of inevitable obstacles in various aspects, particularly in the fragility of data communication, inefficiency of network management, and the inadequacy of technical personnel required for the administration and management of the communication networks across the country. Additionally, the formats of data files and software programs used nowadays are not in compliance with the required standards and cannot be used mutually and efficiently between different ministries. Such difficulties arise as the government sector is unable to establish a central unit to be responsible for providing sufficient ICT services. It is obvious that each government agency cannot seek ways to solve such problems in a centralized manner and has to develop data networks based on personalized standards and requirements, which are apparently low-speed networks due to budgetary constraints. Moreover, the majority of the data networks are developed with parallel and incoherent circuits, resulting in the inability to acquire high-speed networks that are expected to be applied used in a collaborative manner. Such implementation inevitably causes the redundancy of unnecessary investment and overspending of financial budgets.
According to the said problems and difficulties, it is considered a great idea to establish a central unit to be responsible for providing efficient services on data networking and information technology for the government sector. In 1997, the Government Information Technology Services (GITS) was established under the supervision and management of the National Science and Technology Development Agency (NSTDA), the Ministry of Science and Technology, to facilitate different government agencies with the development and management of networking services as well as provide consultancy services in information technology, efficiently and appropriately.
On December 29, 2008, the government announced the national administration plan to the parliament, with major issues on the development of communication networks and telecommunication infrastructures with a nationwide coverage, the opportunity to obtain communication services in an unprejudiced manner, the enhancement of the information technology and communication industry, and competitiveness of hardware and software development, which were expected to drive growth for the information and communication technology industry in a solid and substantial manner. The Ministry of Information and Communication Technology (currently the Ministry of Digital Economy and Society) determined to establish a policy framework on the information and communication technology for 2011-2020, also known as the ICT 2020, aiming in the long run to support the Second Thailand Information and Communication Technology Master Plan. This strategic implementation aimed to transform Thailand into a country of information technology and communication excellence supported by modern management, enhanced competitiveness, and inherent equality of government-based services, which could significantly be obtained from certain information technology and communication tools and electronic media.
To achieve the planned policy framework with a substantial outcome and highly appreciable benefits, the government determined to establish the Electronic Government Agency (Public Organization) (EGA) by virtue of the Royal Decree on the establishment of the Electronic Government Agency (Public Organization) (EGA), B.E. 2554 (2011), under the supervision and management of the Ministry of Information and Communication Technology (currently the Ministry of Digital Economy and Society) to improve the government’s general operations and services, develop government-run online services, enhance opportunities and equality for Thai people in making an approach to public services applied by the government, and maximize security of the government’s electronic services. The EGA (Public Organization) is responsible for managing the structural information system of e-Government, studying and developing architectural standards of e-Government, and providing consultancy services for government agencies requiring the application of information technology and communication related to the advancement of e-Government developed under similar standards. Significantly, it is necessary to motivate government personnel to possess enhanced potential, capacity, and expertise in dealing with e-Government and other related requirements.